Booking Information
How to book
We will be with you every step of the way as you plan your safari. As soon as you are satisfied with your itinerary, the cost and confirm availability, you advise us whether you wish to make a booking. If so, we will go ahead and secure your reservation. A confirmation invoice will then be sent to you by email as confirmation of the services booked.
A 40% deposit is required at this time and we will book your lodging, and reserve the safari vehicle and guide. The balance is payable 42 days prior to the start of your safari.
Payment Of deposit and balance
Payment terms: By direct bank transfer. Credit cards not taken as there are no safe procedures available yet in Africa. We provide you with an invoice and our banking details so that you can make a direct bank transfer at any bank or financial institution. Bank transfer payments take between 4 -7 working days and we will send you a receipt upon receiving funds in our bank. This payment procedure is simple and safe.
We hope in the near future to have a PayPal system attached to our website.
Your vacation investment is safe with Sirinket Adventure Safaris - We have been leading tours since 2003 and have grown rapidly to become one of the leading FIT (customized) luxury tour operators. We have hundreds of satisfied clients to prove it. During the political crisis in Kenya, we promptly refunded clients [who wished to cancel trips] their payments running into large sums of money, as per our Terms and Conditions.
CANCELLATIONS AND REFUNDS
Our cancellation charges are determined by the fact that once we have booked with hotels and safari camps/lodges and with local airlines, they will charge us a cancellation fee if we cancel a booking. Note: ALL cancellations must be received by SAS in writing; cancellation/s will be effective when the written notice is received at SAS’s offices in Nairobi, Kenya-East Africa.
If a cancellation is received after SAS is in possession of the initial deposit, but more than 60 days prior to departure, the cancellation fee incurred will be 10% of the entire tour price per person. A higher cancellation fee may apply to some tours. If cancellation is received between 59 and 45 days prior to departure the fee incurred will be 25% of the entire tour price. Or, if final payment has been received before 60 days prior to departure, and cancellation occurs, the fee incurred will be 25% of the entire tour price. Cancellation/s received between 44 days and 30 days prior to departure will be charged a fee of 50% of the entire tour price. NO REFUNDS whatsoever will be made for cancellations received within the last 30 days prior to departure. This policy also applies to pre and post- trip extensions.
Processing fee: there is a non-refundable fee of 10% of the entire tour price per person for each program you cancel. This low fee reflects only our costs of administering a reservation, and is not intending to be punitive in anyway.
Airfares are subject to different rules and cancellation fees; some may be non-refundable. Details will be provided upon request.
To protect against cancellation charges, we strongly recommend you purchase Cancellation, Protection and Travel Interruption Insurance.
Responsibility
Travel carries some measure of inherent risk including, but not limited to, the hazards of traveling in underdeveloped areas where road conditions and other facilities may be poor or lacking; the forces of nature; and accident or illness in remote regions without means of rapid evacuation. Bookings are accepted on the specific condition that Sirinket Adventure Safaris Ltd acts only as agents of the passenger in all matters relating to hotels, sightseeing tours, restaurants, all forms of transportation and other services which may be included in these tours. Sirinket Adventure Safaris Ltd purchases these services from suppliers and other independent contractors, without warranties and representations from them and thus such services are not subject to its control. The right is reserved to substitute hotels of comparable status and to make any changes in the itinerary where deemed necessary or caused as a result of adverse road or weather conditions, disruptions to airline schedules or any other valid reason. While all precautions are taken to ensure the passenger's safety and enjoyment on these tours, Sirinket Adventure Safaris Ltd and/or its agents shall not be liable for death, injury, delay, loss or damage arising from any cause and in any manner whatsoever or change of itinerary or act, including any acts of terrorism, acts of God and government, neglect, accident, error or omission caused by any of these suppliers or independent contractors, their employees, representatives or any event beyond the control of Sirinket Adventure Safaris Ltd. All baggage is carried at the passenger's own risk, and Sirinket Adventure Safaris Ltd reserves the right to exclude certain baggage at its discretion. The airlines used to provide flights within East Africa are subject to international air conventions limiting its liability; the limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package.
To the extent that SAS is involved in booking air transportation for you, SAS acts as an agent of the air carrier and not as your agent. For all other purposes, SAS does not act as an agent for any party whatsoever.
SAS reserves the right to correct pricing errors at any time, to increase the program prices in the event of cost increases due to changes in airfares, currency fluctuations, park fees increases, taxes, or fuel surcharges. SAS reserves the rights to decline to accept or retain any person as a member of any tour or to cancel or alter the tour without notice, in which event your sole remedy shall be a prorated refund for any unused portion of the trip. Hotels and other accommodations are subject to change.
